Welcome
SurveyPlus conducts independent market research in Canada, including online text-based focus groups and individual interviews. Our brand specializes in consumer recruitment for qualitative projects. We are committed to complying with privacy regulations in the jurisdictions where we operate.
Purpose of this document:
At SurveyPlus, we respect the privacy of all those we deal with and aim to maintain their trust. This Privacy Policy outlines how we collect and handle personal information from our research participants.
Accountability
We are committed to demonstrating sound personal information management practices at SurveyPlus. We have implemented comprehensive policies and procedures for the handling of personal information and have appropriate record keeping, reporting, and security structures in place. We also promote a culture of understanding and awareness of personal information management practices among our employees. If you have any further questions regarding this, please contact our team lead at privacy@surveyplus.one.
Collection and Use of Personal Information
We collect information from those interested in participating in market research studies, such as name, age, gender, and contact information. We use this information to provide clients with strategic target audiences for market research studies. The information is presented anonymously to clients. We collect this information via secure online links and telephone. We only collect the necessary information required for the given project and general database registration.
Security Safeguards
We require proof of identity from all participants to deter and detect fraudulent participants. We reserve the right to conduct ID check allows us to verify the respondent details against those submitted during recruitment, and to properly identify the individual invited to participate in a study. We store secure information on enterprise grade google servers, password protected. We do not share or sell any participant information.
Choice and Transparency
Research participants have the right to be informed about the collection and use of personal information, request an update, modification, or deletion of information, and opt-out of any service or to withdraw any consent that may have been previously granted. We provide access to information and encourage consultation with the Privacy team when questions arise.
Data Integrity and Purpose Limitation
We take great care to ensure data integrity throughout the research process. The personal information collected is only used for market research recruitment purposes and presented anonymously to clients.
Access and Correction
Individuals may request access to their personal information or request a correction of any inaccuracies by contacting the Privacy Team, using the contact information provided in this policy.
Complaints and Recourse
If you have a complaint about our handling of your personal information, please contact the Privacy Team. We will investigate and respond to complaints within a reasonable time frame. If the complaint is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada.
FInal Word
At SurveyPlus, we are committed to protecting the privacy of all those we deal with and handling personal information responsibly and in compliance with industry standards and applicable laws. If you have any questions or concerns about this policy, please contact the Privacy Team. We strive for excellence and aim to have the most current version of this policy is available on this website.
Contact : privacy@surveyplus.one