INTRODUCTION
SurveyPlus conducts independent market research in Canada , e.g. focus groups and individual interviewing. The brand specializes in consumer recruitment for both qualitative and quantitaive research projects.
Description of Services
“Survey+ Panel” is the trade name for the market research database operated by SurveyPlus.
SurveyPlus utilizes the database to invite individuals to participate in market research studies commissioned by SurveyPlus’s clients. These studies are conducted to provide such clients with anonymous feedback in order to help the clients develop better products and services or to help clients organizations better understand the perspectives of Canadians.
As an incentive / reward for full and complete participaition in market research studies with SurveyPlus Research, participants are awarded agreed-upon honoraria delivered as an amazon.ca e-gift code to their nominated email address.
The registration that SurveyPlus provides on this site (“Site”) is subject to the following terms and conditions (“T&C”). SurveyPlus reserves the right to update, add, delete or change some or all of the T&C at any time without prior notice. When the T&C are changed, SurveyPlus will revise the “Last Updated” date at top of theT&C. By registering with SurveyPlus Research, you acknowledge that you have read, understood and agree to be bound by the last updated version of the T&C and all documents incorporated by reference therein. If you do not agree with any provision of the T&C, you are not permitted to join the SurveyPlus database.
Eligibility for Participation
During most market research projects, confidential information is discussed. This could be about a new product or service, or a change to an existing product or service. In order to be considered as a panelist/respondent with SurveyPlus Research, you must agree to the following:
As a panelist/respondent with SurveyPlus, I agree that if I am chosen to participate in any market research study that I will keep all information discussed confidential and will not disclose any information to anyone. I also agree to be honest and truthful with my responses to the questions asked during the screening process for any project as well I agree to be honest and truthful with my responses during any project that I participate in with SurveyPlus.
SurveyPlus is under no obligation to invite panel members to participate in research projects and does so at its sole discretion.
BY COMPLETING THE REGISTRATION PROCESS, YOU ARE STATING THAT YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Program Terms
Contacting Members of the research panels: As a member of SurveyPlus research database, SurveyPlus may contact you for potential studies using the email address and/or telephone number via SMS you provide upon registration.
Participation: To participate in qualitative market research studies or a survey, you will be provided with a link in an e-mail invitation that you can activate directly or cut-and-paste into your web browser. You will then be taken to the pre-screening survey page where detailed survey instructions will appear. This pre-screening survey will allow us to verify if you qualify for the given study against the client-provided participant criteria. Should you qualify, a SurveyPlus member will connect with you providing further study details, such as duration, timing, and honoraria amount awarded upon successful completion. At this stage, SurveyPlus will decide whether or not to invite you to the study and you will decide whether or not to participate.
Incentive Distribution: The reward, i.e. honorarium amount will be sent at the contact information that you provided to SurveyPlus and will be re-confirmed via the email confirmation that you will receive prior to the actual study start. To receive the honoraria, you must participate in full as specified during the recruitment process including any and all required pre-tasks or post-tasks.
Termination
Without limiting other remedies, SurveyPlus may terminate your account and your access to the Site in its sole discretion for any reason, including but not limited to the following: (a) if it is apparent that you have not acted in good faith when participating in a market research project, (b) if it apparent that you have created additional accounts, exceeding the one account per member policy, or (c) if you have engaged in dishonest, illegal or fraudulent activity.
Breach
SurveyPlus may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership as a member of the research database, if you breach any of the T&C or if SurveyPlus is unable to verify or authenticate any information you provide to SurveyPlus.
Privacy
Information collected from research panel members is subject to the terms of SurveyPlus Privacy Policy. SurveyPlus Privacy Policy is incorporated herein by reference.
Respondent Confidentiality
By becoming a member of SurveyPlus database, you agree that you will hold in strict confidence and not disclose to any other party or parties any information learned in connection with a SurveyPlus market research project, nor use such information for purposes other than your providing data to SurveyPlus Research. You shall notify the SurveyPlus Privacy Officer should you discover any loss or unauthorized disclosure of the information. The kind of information you may learn in connection with a survey, project or questionnaire includes trade secrets, proprietary information, media content, unique techniques, sketches, drawings, works of authorship, models, inventions, know-how, research, experimental work, development, design details and specifications, sales and merchandising plans and other information provided, including relating to third parties.
Disclaimer, Limitation of Liability and Warranties
The performance of the Site and all content contained on, downloaded or accessed from the Site are provided to you on an “as is, where is, when available” basis. SurveyPlus disclaims all conditions, terms, representations and warranties, express or implied, statutory or otherwise, including but not limited to implied warranties of merchantability, merchantable quality, quality, fitness for a particular purpose, title and non-infringement, with respect to the Site or any of the content.
SurveyPlus reserves the right, at its sole discretion, to modify, disable access to or discontinue, temporarily or permanently, any part or all of the Site or any information or services offered thereon, without liability or notice to you.
SurveyPlus does not warrant that the Site and the content are free from errors, computer viruses or other program limitations or that the Site and the content will be accessible and perform in accordance with your expectations. You specifically acknowledge that SurveyPlus will not be liable for any defamatory, offensive or illegal conduct of third parties. The operation of the Site may not be continuous or uninterrupted or secure. Security and privacy risks cannot be eliminated.
No Agency
You and SurveyPlus are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this Agreement and the T&C noted herein.
Notices
Except as explicitly stated otherwise, any notices shall be given by email to hello@SurveyPlus.one (in the case of SurveyPlus) or to the email address you provide to SurveyPlus during the registration process (in your case), or such other address as the party shall specify. Notice shall be deemed given 24 hours after the email notice is sent.
General
This Agreement shall be governed in all respects by the laws of the provinces of Ontario, Quebec and British Columbia as such laws are applied to agreements entered into and to be performed entirely within the provinces of Ontario, Quebec and British Columbia. SurveyPlus does not guarantee continuous or uninterrupted access to its services, and operation of the Site may be interfered with by numerous factors outside of SurveyPlus’s control. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. SurveyPlus’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
By agreeing to use this Site you hereby assign all of your right, title and interest in and to all survey results, project results, questionnaire results, market research results, creative suggestions, ideas, concepts, or other information (collectively, the “Submissions”) which you provide to SurveyPlus, so that SurveyPlus or its clients shall exclusively own all now-known or hereafter existing rights to the Submissions of every kind and nature worldwide and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to you. In addition, you warrant that all “moral rights” in those Submissions have been waived. You agree that you shall have no recourse against SurveyPlus for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
Use of the Site
Subject to Section 14, the Site and information and materials contained at this Site, including the text, graphics, sound files, video files, logos, images, arrangement and general design of the Site (collectively, the “Content”) is owned or licensed by SurveyPlus. You many not use this Site in any manner which could damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Site.
You agree that you will use the Site for lawful purposes only and represent and warrant that you will not:
a) use the Site to upload, post or otherwise transmit through or to the Site any content that (i) is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory or otherwise objectionable, (ii) might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others, or (iii) contains any viruses, trojan horses, time bombs, or any other harmful programs or elements;
b) disrupt, place unreasonable burdens or excessive loads on, interfere with or attempt to gain unauthorized access to any portion of the Site, our computer systems, servers or networks, or the passwords of other users;
c) provide false information about yourself (including without limitation your identity, your location, age, or financial capacity) or impersonate any other person, or otherwise attempt to mislead others about your identity or the origin of any content, message or other communication;
d) collect information about other users without their consent or otherwise systematically extract data or data fields, including without limitation e-mail addresses; or
e) sell access to or the use of the Site, including any content contained on, downloaded or accessed from the Site.
By uploading, posting or otherwise transmitting any content through or to the Site you grant to SurveyPlus, its successors and assigns, a non-exclusive, world-wide, royalty free, perpetual, non-revocable license to (i) display, reproduce, translate, reformat, adapt, archive, distribute, and broadcast to other users of the Site such content in accordance with the T&C noted herein and (ii) use or distribute such content in any manner otherwise stated in our Privacy Policy. Any breach of the above representations, covenants and warranties will result in immediate termination of your right to use the Site, and, if appropriate, referral to relevant law enforcement authorities.
Other Links
Links to the Site without SurveyPlus’s express written permission are strictly prohibited. The framing of the Site or any of its content in any form and by any method is strictly prohibited.
Vancouver, BC, 2023